BOXRAW Black Friday 2022 FAQs

WHEN IS THE BLACK FRIDAY SALE?

UK and Ireland
November 21st, 7:00 PM GMT

USA
November 21st, 2:00 PM EST

Europe
November 21st, 8:00 PM CET

Australia
November 21st, 6:00 AM AEDT

Canada
November 21st, 2:00 PM EST

MAKING AN ORDER, SHIPPING & RETURNS

How long will shipping take?

We have put extra measures in place to meet the high demand for orders during this busy time. We'll be working around the clock to ensure orders are sent in a timely manner.

Due to the high volume of orders that we have received over Black Friday there may be up to 10 working day delay in dispatching your order.

If you have paid for express delivery, you will receive your order in 1-3 working days from when the item is dispatched.

Tracking may take up to 24 hours to update, once you have received your shipping confirmation email.

Can I still make returns?

We have a 30-day returns period. We will extend this for orders made over Black Friday. Orders made during this time will be able to be returned up until the end of January 2023.

You can find out how to make returns here.

Can I cancel/edit my order?

Due to the Black Friday volume, once you have made your purchase we will be unable to make any changes.

If you change your mind about an item you have ordered, you will be able to make a return once the package arrives.

This includes changing size, product, colour, or shipping address. If you do want to make a change, we recommend placing a new order and returning any unwanted items.

When will my order be confirmed?

Your order will be confirmed after you have checked out and payment has been accepted.

Adding an item to your cart does not reserve the stock for your final checkout.

Stock is only allocated to your order once the payment has been accepted and the order is confirmed.

If any items you have ordered go out of stock, the items will be refunded and any remaining items will be dispatched. You will be notified via email of any changes to your orders.

What sizes should I buy?

Our online size guides can be used to determine your correct size. You can find a size guide on each product page, just above the size selector bar.

If you have any questions just reach out to us on Live Chat or at contact@boxraw.com.

Will items be restocked for Black Friday?

We will not be restocking during Black Friday so please be quick in making your purchases to avoid disappointment in missing out. Stock will go quickly!

PAYMENT OPTIONS & ADDITIONAL DISCOUNTS

What buy now, pay later options are available?

Klarna and Clearpay will continue to be available as a payment option in the UK. Afterpay and Sezzle can be used by those living in the US, and Sezzle is available for use in Canada.

Klarna is available for our EU customers as well as other buy now, pay later services depending on your location.

For more information on what buy now pay later services are available click here.

Can I use my Student, Youth, NHS or other discounts too?

All discounts and Black Card points will be disabled for the duration of the sale. Black Card members can continue to earn points on purchases made during the sale.

BOXRAW BLACK CARD

What is Black Card?

Boxing’s global members-only lifestyle club. Through signing up to BOXRAW Black Card, members will get their hands on exclusive boxing experiences and BOXRAW rewards.

What are Black Card points and how do I use them?

Once you sign up to Black Card you will be able to start earning points by making purchases on our site and completing activities, such as following our social channels and referring friends.

As you gather up points you will be able to redeem them as FREE Gift Cards and move through tiers to earn exclusive benefits and rewards. Find out more about Black Card here.

Can I use my Black Card points during Black Friday?

No. Black Card points are redeemable on full price items only. Black Card members can continue to earn points on purchases made during the sale.

HOW DO I FIND OUT MORE?

For more information about Black Friday sale or any other queries, you may have, please check out our General FAQs here. Or reach out to us via email at contact@boxraw.com.